We at TJG ABN: 48 002 787 180 (we, us, our) understand the importance of protecting the privacy of an individual’s personal information. This policy sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us and the way we collect, use and disclose your personal information.
Personal information is any information that identifies an individual or any information from which an individual’s identity could reasonably be ascertained. During the provision of our services, including if you access our website, we may collect your personal information.
We generally collect 4 kinds of information:
We collect your personal information for the purposes of providing you with our care and services.
Where applicable, we may use your personal information:
If you do not wish to have your personal information used in any manner or purpose specified above, please contact our Privacy Officer.
We may disclose your personal information to allied health professionals who assist us in providing care and services, medical practitioners external health agencies such as the ambulance service, hospitals, the Australian Department of Social Services, the Aged Care Quality Agency, Medicare and relevant State health authorities as necessary to carry out the purposes for which the information was collected.
We may also disclose your personal information with your consent or if the disclosure is required by law.
We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure.
We hold personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by our authorised staff.
However, we cannot guarantee the security of any personal information transmitted to us via the Internet.
Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact our Privacy Officer.
To obtain access to your personal information, you will have to provide us proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.
We will take all reasonable steps to provide access to your personal information within 30 days from your request. In less complex cases, we will try to provide information within 14 days.
If providing you with access requires a detailed retrieval of your personal information, a fee may be charged for the cost of retrieval and supply of information.
For further information or enquiries regarding your personal information, please contact our Privacy Officer.
Please direct all privacy complaints to our Privacy Officer. At all times, privacy complaints:
Our Privacy Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation.